Sherri Ricketts

6336 Hunters Glen Dr

Fort Worth, TX 76148

sherrimom@sbcglobal.net

Cell - 817-320-8230

Customer Service

*Jun 2015 - Dec 2015 CAA Cleaning Services - Cleaned homes, Senior Living apartments and warehouses with occasional move-in/outs and new business build clean-ups. Followed processes provided by CAA to start and complete a full clean. Communicated and received schedules via email/text/phone. Called in the event of extra ordinary unforeseen problems or issues. Often worked in teams or with owner as needed. Provided excellent customer service with the highest regard for privacy.

*Jan 2013 - June 2015  U.S. Security Associates -Provided security with highly visual appearance for theft prevention, patrolling and observing to ensure safety for Samsung property and employees. Managed Employee entrance, gates and metal detectors monitoring all items through x-ray. Secure inbound/outbound over the road and tracking high value shipments  reporting daily and confirming all interoffice product transfers and mail from delivery services.

*Aug 2012 - Nov 2012 Attended and Graduated from Texas Allbreed Grooming School. Received certification in dog grooming.

*Jan. 2011 - Aug. 2011 Excelsior Services Group - Contract - AT&T U-verse Customer Service Representative Providing customer service to new and existing customers regarding all aspects of residential and small business accounts including scheduling of installation, technical support, billing inquiries. Isolated customer needs and managed accounts accordingly. Follow up to ensure satisfaction.

*Jan. 2010 - Sept. 2010 D’ORO Furniture Industries - Office Manager/Order Operations & Customer Service. Utilized EDI systems and Outlook 2010 to receive, confirm and process orders, BOL’s including all shipping, tracking & reporting functions and daily follow-up. Maintaining and updating Quick Books, Credit Management Systems billing and invoicing, performing return and replacement product requests.

*Oct. 2004 - March 2009 Sprint - Business Customer Care Rep.

Inbound call center providing customer service to businesses regarding wireless service, billing inquiries, wireless plans, products & services, troubleshooting, technical support, order processing while documenting calls.  Escalate calls to senior reps to ensure resolution for all issues. Implemented company policy’s and procedures while maintaining high level of service standards and confidentiality, up-selling as required. Service awards received.

*Skills - Typing, filing, operate all office equipment, multi-tasked, Windows 8, MS Office & Outlook, Lotus Notes, Remedy/Cloud real time systems, technical knowledge (mainframe/UNIX), Access Database, SAP, AS 400, multi-line phone & PA system. High School Diploma and some college. Coordinator of products & services, retail sales, office management, receptionist, distribution, scheduling, shipping and receiving, follow-up. Trainable on any platform. 10 years retail experience. 9 yrs GTE/Verizon Information Technology dept. with 5yrs Distribution Coordinator, 3 yrs Computer Operator and 1 year in call center for hardware and software support. Considerate and professional individual, strong work ethic, listening skills, excellent attendance, organized, detail oriented and a team player.